---
title: How do I contact customer service?
description:  If customers need assistance, they can contact Customer Support through chat, email, or phone.
---

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- [About](https://kafene.com/about)
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- [Merchant Partner](https://kafene.com/merchant-partner)
- [Contact Us](https://kafene.com/contact-us)

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- [Contact Us](https://kafene.com/contact-us)
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1. [Kafene Knowledge Base](https://knowledge.kafene.com/?hsLang=en)
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# How do I contact customer service?

For customers needing help with an active lease:

- **Chat:** [Kafene Contact Page](https://www.kafene.com/contact)
- **Email:** [help@kafene.com](mailto:help@kafene.com)
- **Phone:** [(855) 420-0747](tel:8554200747)
- **Hours:**

| Monday to Friday | 8 am to 10 pm ET |
| --- | --- |
| Saturday and Sunday | 10 am to 7 pm ET |

For assistance with applications or lease processing, merchants or customers can contact Merchant Support at: [(855) 206-4040](tel:8552064040)

- **Hours:**

| Monday to Friday | 9 am to 10 pm ET |
| --- | --- |
| Saturday | 10 am to 8 pm ET |
| Sunday | 10 am to 7 pm ET |

- [Application Process](https://knowledge.kafene.com/application-process?hsLang=en)
- [Using the Merchant Dashboard](https://knowledge.kafene.com/using-the-merchant-dashboard?hsLang=en)
- [Reporting](https://knowledge.kafene.com/reporting?hsLang=en)
- [Helping Customers](https://knowledge.kafene.com/helping-customers?hsLang=en)
- [WooCommerce Guide](https://knowledge.kafene.com/woocommerce-guide?hsLang=en)

- [Kafene Home](https://kafene.com/)
- [About](https://kafene.com/about)
- [FAQs](https://kafene.com/faqs)
- [Merchant Partner](https://kafene.com/merchant-partner)
- [Contact Us](https://kafene.com/contact-us)

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